May 13, 2024
Terri Ross is a renowned consultant specializing in the business side of aesthetics. With over 20 years in aesthetic medicine, Terri has an impressive portfolio that ranges from leading sales teams in Fortune 500 companies to owning a medical spa and starting a SAS platform. She has proven her expertise by consulting for twelve years, writing training courses, and dedicating her career to helping businesses grow, scale, and sell. Notably, Terri emphasizes her strength in sales training and working with businesses to achieve their full potential.
Episode Summary:
In this insightful episode of the podcast, Terri Ross of Terri Ross Consulting addresses the critical mistakes commonly made by aesthetic practice owners and providers, focusing on the business aspects that often go overlooked in this crowded and competitive industry. She shares her wealth of knowledge and experience to guide listeners through the intricacies of running a successful practice.
Terri dives into the importance of not attempting to tackle every challenge alone and the vital need for tracking, systems, and consistency in business operations. She emphasizes that being busy shouldn't be confused with being profitable and that investing in expertise and proper resources can lead to substantial growth and financial freedom. By bringing attention to common pitfalls like price matching and succumbing to the allure of the "shiny new object," Terri provides clear solutions to enhance the business acumen of those in the aesthetic space.
Key Takeaways:
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Don't Do It Alone: Outsourcing to experts can save time, money, and improve sustainability, especially during growth.
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Data-Driven Decisions: Tracking KPIs and benchmarks is essential for understanding profitability versus just being busy.
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Consistency is Critical: A consistent approach to marketing and operations builds client trust and brand reliability.
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Avoid Shiny New Object Syndrome: Assess new opportunities critically to ensure they align with your business goals and financial capacity.
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Training Elevates Teams: Ongoing team training translates into better service, sales, and overall practice success.
Notable Quotes:
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"Time is our only non-renewable resource, right? We only have 24 hours in a day."
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"Busy does not mean that it equals profits. And there's a big difference between being busy and being profitable."
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"Consistency is key... Quality information on a consistent basis is going to help you."
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"Data doesn't lie. It's unemotional, it's factual, it is your compass, it is your navigation system."
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"People will spend 30% more for what they perceive as value."
Resources:
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Terri Ross mentions The Big Leap by Gay Hendricks, particularly the four zones of function within.
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4S Summit, a sales and business mastery boot camp https://www.4ssummit.com